- Shipping & Returns
Shipping & Returns
We do our best to ship all orders within 24-48 hours of placement, Monday to Friday, excluding Alberta holidays. Cutoff for shipping out the same day is 11:00am MST (GMT-7).
Orders over a certain dollar threshold will only be shipped to the billing address on file with your credit card company. If you require your order to be shipped to a different address, please add the address to your profile with your credit card company.
Our site provides real-time shipping quotes from Canada Post, FedEx and UPS.
Shipping costs on our site are real time quotes from the three carriers we use and are very accurate to what we actually pay to have the parcels shipped. We have spent a lot of time entering actual shipping dimensions and weights for every product. These costs are beyond our control, however we do offer a free shipping option when your order exceeds $140 before taxes.
The carriers base shipping costs using dimensional weight calculations. This is why adding one spool of filament looks like a high shipping charge, depending on where you are shipping to. If you added spools one by one, the shipping cost doesn’t go up very much even though the size and weight has doubled or even tripled. This is why it isn’t usually an accurate way of comparing shipping costs by adding only one item to the cart and checking shipping rates. The best thing to do would be to add everything you would like to order and compare shipping costs then.
Remember, any orders over $140 offers the choice of free shipping via Canada Post.
For information on Canada Post shipping options please see the following website: https://www.canadapost.ca/web/en/pages/parcelscon/default.page
For information on FedEx shipping options, please see the following website: http://www.fedex.com/ca_english/services/domestic/ataglance.html
For information on UPS shipping options, please see the following website: https://www.ups.com/content/ca/en/shipping/time/service/index.html
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returned items due to non-delivery (wrong address supplied by customer or customer unavailable after delivery attempts made) may be refunded or resent to the proper address. Spool3D is not responsible for refunding the initial shipping costs or the shipping costs associated with reshipping the purchase. Purchase can be reshipped once new shipping costs are paid.
We also offer lettermail shipping by Canada Post for orders below Canada Post's size and weight thresholds. Lettermail does not have a tracking number and therefore cannot be traced or insured. Shipping by lettermail is done at the sole discretion of the purchaser.
Alberta holidays where shipments will not be made(couriers do not ship on these days):
New Years Day - Monday January 2 (in lieu of Jan 1)
Family Day - Monday, February 20
Good Friday - Friday, April 14
Easter Monday - Monday, April 17
Victoria Day - Monday, May 22
Canada Day - Monday, July 3 (in lieu of July 1)
Heritage Day - Monday, August 7
Labour Day - Monday, September 4
Thanksgiving - Monday, October
Remembrance Day - Monday, November 13 (in lieu of Nov 11)
Christmas - Monday, December 25
Boxing Day - Tuesday, December 26
You may return most new, unused items within 30 days of delivery for a full refund on the cost of goods (some forms of payment may require a restocking fee of 5%). Shipping cannot be refunded. Returned filament must still be vacuum-sealed. Electronics must be in unopened original packaging. 3D printers must not be used. We are not responsible for damage to electronics from improper connections. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).
Please note that, although every effort is made to photograph our items accurately we cannot guarantee every computer monitor will accurately depict the actual colour of the products, however, all product photos are taken under the same lighting conditions. If multiple boxes of one colour is ordered we cannot guarantee lot numbers will be the same, although every effort is made to make sure you receive the same colour lot.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Your order may not be accepted without prior approval.