I cannot fault Spool3D in any way. I live in Sydney Australia and ordered the above part on 6 February 2021 and it arrived here on the 11/02/2021 Unbelievable service. Within an hour of receiving the part my printer was up and running. I can't give you enough praise for keeping me up to date with the progress through emails. Even though we are separated by distance, you have a lifelong customer.

The Kickstarter "Hot-end kit" did not include the heating element or thermistor (ie. basically useless given the change in length of cables ... "modular hot end" oO) but it did include a self-leveling element. This product is exactly as per the photo, with no self-leveling element, but does have a thermistor and heater. But it is Creality and anything might happen tomorrow...

Zero Stars to Creality and Spool3D. They sold me a hotend assembly that showed the fan and then when it was delivered it had no fan. I inquired and was told that Creality changed their mind on what was going to be included without changing the price, notifying me of the change, or making sure I knew of the change. Spool3D and Creality just let me spend over $48 for the assembly knowing they were not going to send it. So they sold me something that was not true. Then did not try and fix it. I think that is illegal and will be filing a formal complaint. I had to bring it up to be told it was my problem. I would not by anything from Spool3D. My first experience with them and that is too bad because I need printer parts and will just go other places. Zero Stars!